April 4, 2007

OTRS (Open source Ticket Request System) in Debian

dave writes "OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries."

Link: debianadmin.com

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