May 18, 2005

PRISM provides best practice IT service management

Anonymous Reader writes "PRISM extends existing IT Service Management products to key strategic solutions, combining products, processes, services, workflows, and best practices such as the Information Technology Infrastructure Library (ITIL). This article gives you an introduction to PRISM, and illustrates the benefits it offers for IT process modeling, process choreography, and service level management."

Link: ibm.com/developerworks

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