Reader’s view: Proprietary support breeds lazy IT pros

Michael S. Mimoso writes “Since 1993, Jameson C. Burt has used support options for both proprietary and open-source software. In this first-person narrative, Burt — an IT professional in a federal agency — explains why free open-source support won his favor, even though it has its flaws. He also offers tips for getting the most from open-source support. — Jan Stafford, site editor, SearchEnterpriseLinux.com”