San Francisco, Calif.– Signate has announced the production release of SigPRO, its state-of-the-art hosted telephony system for telephone service providers with 5,000 to 500,000 customer extensions. Targeted at VoIP providers who need to improve the manageability of their growing operations as well as new carriers moving into the IP voice market, SigPRO enables revenue increases, expense reductions and feature-rich solutions for individual consumers, small businesses, and large enterprises.
"Signate's SigPRO is enabling our market entry with a capital investment of less than $5 per potential customer," said Jason Cohen, President & CEO of FutureLink, a Next-Generation phone service provider based in New York City, New York. "That means we can offer very competitive prices and richer service offerings than TDM-based carriers at the same time," he said.
"Until SigPRO, hosted systems for small and medium-sized service providers have either been prohibitively expensive or limited by low calling capacities and minimal feature sets," said William Boehlke, CEO of Signate. "SigPRO enables a new generation of nimbler IP carriers to deliver services to new markets, such as business PBX replacement," he said, "with the same features as the very best PBXs but without the capital investment."
SigPRO is both feature-rich and cost-effective because it sits atop a foundation of industry standards such as SIP and open source components like Linux, Apache, MySQL, php, SIP Express Router and Asterisk.
SigPRO achieves further efficiencies because it works in concert with Signate’s Telephony Server 5000 softswitches, which provide better price/performance than PC-based or proprietary switches. In an installation, the SigPRO server provides applications, services, and feature-functionality. Call routing, trunking, translations, and most call-control/management services are provided by Signate's Telephony Server 5000 softswitches. Softswitches are load balanced and deployed in an n+1 configuration for redundancy.
Up to eight Telephony Server 5000 softswitches may be deployed in a stack with a call set-up capacity of up to 350 calls per second on seven servers. The eighth server is back-up capacity should one of the active servers fail.
SigPRO includes one interface to a credit card provider and templates for popular customer premise devices such as Linksys adapters and Cisco and Polycom SIP telephones. Customer detail records at the system, reseller, enterprise and consumer levels may be interfaced to external billing systems.
Functionality is delivered through five web browser interfaces that can be branded with reseller or enterprise customer logos and colors.
· SigPRO's Administration interface provides access control, DID inventory management, call rating, customer premise device management, and other administrative features.
· Service provider contact centers and resellers manage customer care through SigPRO's ITSP interface. Each reseller has its own interface where the reseller services its own customers independently of other resellers, under parameters set by the service provider for that reseller.
· Each business customer uses a SigPRO Enterprise panel to manage their own extensions, within the limits of the service plan they have contracted for.
From the Enterprise panel, customers can configure business features such as:
· Auto Attendant / IVR – Enterprises manage inbound calls and deliver them to the intended destination through interactions that can include recorded answers, extension dialing, and time of day pathing
· Conferencing – Conferencing lets enterprises coordinate dispersed teams
· Complex IVR – Enterprises can quickly build their own voice response systems that take DTMF tones or record responses
The Self-Service interface lets consumers sign themselves up for service without human intervention. SigPRO automatically provisions their customer premise device and charges their credit card to begin service. Each reseller has its own unique Self-Service interface.
The SigPRO user panel gives users control over their own telephone service functions such as:
· Follow Me – Users can set the system to ring numbers such as mobile or home phones in sequence when someone calls their desk phone, so they never miss an important call
· Call blocking and Screening – Each user decides who reaches them and when
· Email Integration – Users easily integrate voicemail with their Microsoft Outlook mailbox
· Voice Messaging – Feature-rich voice messaging provides users with the flexibility to use and manage their messaging service from anywhere
Service and Support
SigPRO is offered with 24/7 technical support 365 days a year by Signate engineers in the U.K., U.S. and New Zealand. On site hardware service is provided by the global SGI support organization. Four hour and 30 minute service level agreements are optional.
Pricing and Availability
A redundant calling configuration for 1,000 simultaneous SIP calls begins at $125,000. That configuration includes a SigPRO server and two Signate Telephony Server 5000 softswitches.
An English language North American version of SigPRO is available immediately. An English version with support for currencies other than dollars will be available in the second quarter of 2006. User interfaces for Spanish and other languages will be available in the second half of 2006.
Signate is a leading global provider of design, installation, configuration, training and management services for open source VoIP telephony systems. For more information, visit Signate at www.signate.com.
Contact Jenny Jack, Connecting Point Communications, +1 415.442.4032 or firstname.lastname@example.org
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