July 9, 2007

In the trenches with...Brent Fox of Red Hat

At the core of any successful open source business is support. However much technology companies (open source or proprietary) may want to escape the need to actually support the products they ship, they can't. Customers love you until something goes wrong. Whether they love you afterwards depends on the quality of a vendor's support.

Link: blogs.cnet.com

Category:

  • Linux
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