Author: Paul Korzeniowski
You arrive home from a two-week vacation where for the first time in years, you did not bring along a cell phone or a laptop. After you have unpacked your clothing, you decide to check your messages, but where to start: your email box, cell phone, or desktop phone? Unified communications systems, which have been available in different iterations for several years, hold the promise to make those decisions easier. These systems are designed to funnel messages from a variety of devices into a common place, so users can sort through them and quickly respond to the most important items.
While the application offers potential benefits, its adoption rate has been low. “Unified communications has been viewed as a nice-to-have rather than a must-have application,” noted Ronald Gruia, a program leader at market research firm Frost & Sullivan Inc.