VA Linux Announces Linux Failure Analysis Service

Shuji Sado writes “The Power of VA Linux’s Highly Skilled Linux Kernel Engineers is Now
Available for You on a Full-Time Basis, to Tackle Your Own Problem on
Mission-Critical Systems [VA Linux Japan and NewsForge are part of the same company.]

Tokyo, JAPAN – April 5, 2005 — VA Linux Systems Japan K.K. (VA Linux), a
leading provider of Linux solutions for the telecommunications and
enterprise systems markets, today announced that it is ready to offer a
brand-new professional service called `VA Quest’. VA Quest is a Failure
Analysis Solution Service for the Linux Kernel, which makes full use of the
power of VA Linux’s Linux kernel experts. VA Quest is an ideal solution for
the SI vendors or enterprise customers who need to handle mission-critical
systems for i.e. enterprise or telecommunications flawlessly.

Along with the acceptance GNU/Linux enjoys in the realm of mission-critical
key systems, the robustness of Linux-based system becomes increasingly
critical for a company’s business performances. VA Quest provides a
reliable, from-the-source professional support to the SI vendors or
enterprise customers. VA Linux has been already delivering similar solution
services to several major solution providers in Japan, on a customized
basis. However, this time VA Linux expanded and sorted out the service
plans and pricing policy, and formed a team of skillful engineers dedicated
solely for VA Quest. VA Quest is available from April, 2005.

VA Quest offers consultation services by VA Linux’s accomplished Linux
kernel experts. They can thoroughly analyze failure on customers’ GNU/Linux
systems by reading the source code of the Linux kernel and memory dump, and
then track the reason down, offer the way to fix or avoid the problem,
provide patches, etc. System auditing before the problem actually happens
is also available by request.

VA Quest offers three plans: Silver, Gold and Platinum. The Silver plan
(250k Japanese Yen/month) supports up to 10 servers, Gold (700k Japanese
Yen/month) supports up to 40 servers, and Platinum (1500k Japanese Yen/month) supports unlimited number of servers.

To start VA Quest, VA Linux newly established the Kernel Analysis Unit in
the Enterprise OS Business Unit, whose original mission is to develop the
Linux kernel and provide consulting services. The Kernel Analysis Unit is
composed of 5 Linux kernel experts, and headed by Itsuro Oda, who also
serves concurrently the vice president of the Enterprise OS Business Unit.
In addition, other 10 kernel specialists from the Enterprise OS Business
Unit will support the Kernel Analysis Unit if necessary. This solid
organization enables us to provide complete, one-stop service for our

“VA Linux has many experienced engineers who know every inch of the latest
Linux kernel. Because of that, VA Linux is one of the few companies which
actually able to contribute the Linux kernel development directly” said
Tetsuya Ueda, President and CEO of VA Linux in Tokyo. “We have been
concentrating on providing our services only to selected customers.
However, with the introduction of VA Quest, we will be able to serve more
broad range of customers. We hope this move helps to accelerate the
acceptance of GNU/Linux in the world of enterprise systems.”

About VA Linux Systems Japan K.K.

Founded in September 2000, VA Linux Systems Japan K.K. (VA Linux), which has
based its operations on the development of Linux and Open Source, has become
one of the premier providers of Linux kernel, technological, and software
solutions in the Japanese domestic market. From March 2004 onward, VA Linux
has been the recipient of funding from NTT Comware and NTT Data. VA Linux is
currently at the forefront of implementing Linux solutions for
telecommunication and enterprise system markets.


Takako Iizuka
Public Relations
VA Linux Systems Japan K.K.
phone: +81-3-3293-5151
fax: +81-3-3293-5152
Email: mktg at”