When Will Open Source Get the SMB Market Right?

Article Source The Open Road
June 15, 2009, 7:07 am

Eating dinner with Larry Augustin in London this weekend, we fell to talking about open source’s relevance to the SMB (small and medium-sized business) market. Augustin is currently CEO of SugarCRM, a company with over 5,000 customers, many of them SMBs.

But SugarCRM is the exception to the rule. Open source has long been billed as a savior for the SMB market, but the reality is that open-source adoption has largely been an enterprise IT phenomenon, despite other exceptions like KnowledgeTree, which recently updated its product suite to further appeal to this market…