Why don’t tech support people have people skills?

Kelly McNeill writes “What would you consider the most important skill for someone interested in pursuing a career in IT support? MCSE, A+ or CCNA competency? Or an elite degree from a highly rated university? The correct answer is “none of the above.” The tech support employee obviously needs to be good with computers to complete tasks as quickly as possible, but one fundamental point that is frequently overlooked is exactly what tech support is all about — people helping people.”