I’ve messed up many times, as has everyone else on my team. There have been outages, oversaturated content, and frustrated users. We’ve put out a lot of fires. And we’ve done a lot of postmortems afterward.

“What’s a postmortem?”

I’m delighted you asked! Postmortems, also referred to less deathly as “root cause analysis,” are a way of retrospecting on a particular incident or failure. They help to better understand what went wrong and – crucially – how it can be avoided in the future. We’ve found that a few guidelines are necessary for getting maximum value from postmortems:

• Postmortems are blameless. Nobody is singled out for fault….

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